Welcome to Zeno Store (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://zenostore.lk, create an account, place an order, or otherwise interact with our website.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information to provide a secure and efficient shopping experience.
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
Full Name
Email Address
Mobile Phone Number
Billing Address
Shipping Address
Company Name (if applicable)
Order Information
When you make a purchase, we collect:
Products ordered
Order history
Payment method
Shipping method
Order value
Delivery information
Payment Information
Payments are processed through trusted third-party payment providers.
Depending on your chosen payment method, payments may be processed using:
Visa
Mastercard
MintPay
Bank Transfer
Cash on Delivery
Other supported payment gateways that may be added in the future
Zeno Store does not store your complete debit or credit card information.
All online payments are securely processed by certified third-party payment providers.
Automatically Collected Information
When you visit our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Visit
Referring Website
Cookies
Session Information
This information helps us improve website performance, security, and customer experience.
2. How We Use Your Information
Your information may be used to:
Process and deliver your orders.
Process payments securely.
Verify transactions and prevent fraud.
Communicate regarding your orders.
Provide customer support.
Improve our website and services.
Personalize your shopping experience.
Send promotional offers and newsletters (only if you have subscribed).
Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared with trusted third parties when necessary to operate our business.
These include:
Payment Providers
To securely process payments, we may share necessary payment information with trusted providers such as:
MintPay
Visa
Mastercard
Other supported payment gateways
Courier & Delivery Partners
To deliver your order, we may share:
Name
Delivery Address
Phone Number
only with our authorized delivery partners.
Service Providers
We may share information with trusted service providers that help us operate our business, including:
Website hosting providers
Email service providers
Customer support systems
Website security providers
Analytics providers
These providers are contractually required to protect your information.
4. Cookies and Tracking Technologies
Zeno Store uses cookies and similar technologies to improve website functionality and user experience.
Cookies help us:
Remember your shopping cart
Keep you logged into your account
Store website preferences
Improve website performance
Analyze website traffic
Measure marketing effectiveness
You can disable cookies through your browser settings. However, some website features may not function correctly.
5. Third-Party Services We Use
To provide a better shopping experience, our website uses trusted third-party services.
Google Analytics
We use Google Analytics to understand how visitors interact with our website, including pages visited, session duration, and website performance.
Google Analytics may collect anonymous usage information through cookies.
Google Tag Manager
We use Google Tag Manager to manage website scripts efficiently without affecting your browsing experience.
Meta (Facebook) Pixel
We use Meta Pixel (Facebook Pixel) to measure advertising performance and deliver relevant advertisements based on website activity.
This helps us improve our marketing campaigns and understand customer interests.
Google reCAPTCHA
To protect our forms and website from spam and abuse, we use Google reCAPTCHA.
reCAPTCHA may collect hardware and software information in accordance with Google’s Privacy Policy.
Mailchimp
If you subscribe to our newsletter, your name and email address may be securely processed through Mailchimp for email marketing communications.
You may unsubscribe from our marketing emails at any time using the unsubscribe link provided in every email.
Cloudflare
Our website uses Cloudflare to improve website performance, reliability, and security.
Cloudflare may temporarily process visitor IP addresses and network information to protect against malicious activity and ensure fast content delivery.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information.
These include:
Secure HTTPS encryption
Secure payment processing
Password-protected customer accounts
Firewall and security monitoring
Regular software updates
Malware protection
Limited administrative access
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Customer Accounts
If you create an account with Zeno Store, you are responsible for:
Maintaining the confidentiality of your password.
Restricting access to your account.
Informing us immediately if you suspect unauthorized use of your account.
8. Marketing Communications
If you subscribe to our newsletter, we may occasionally send:
Product launches
Promotions
Special discounts
Store announcements
You can unsubscribe at any time by clicking the “Unsubscribe” link included in every email.
9. Third-Party Links
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
10. Data Retention
We retain personal information only for as long as necessary to:
Process your orders.
Provide customer support.
Fulfill warranty obligations.
Meet legal and tax requirements.
Resolve disputes.
Prevent fraud.
When information is no longer required, it is securely deleted or anonymized where appropriate.
11. Your Privacy Rights
Subject to applicable laws, you may request to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information where legally permitted.
Withdraw consent for marketing communications.
Request information about how your personal data is processed.
To make a request, please contact us using the details below.
12. Children’s Privacy
Our website is intended for users aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will delete that information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be published on this page together with a revised Last Updated date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
