Welcome to Zeno Store. We are committed to providing genuine, high-quality technology products and excellent customer service. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.
By placing an order on https://zenostore.lk, you agree to the terms outlined in this policy.
1. Return Eligibility
We accept returns within 7 calendar days from the date your order is delivered.
To qualify for a return, the product must:
Be unused and in its original condition.
Be returned with its original packaging, accessories, manuals, warranty cards, and any promotional items included with the purchase.
Be accompanied by the original invoice or proof of purchase.
Not show signs of misuse, accidental damage, unauthorized repairs, or modifications.
Products that do not meet these conditions may not be eligible for a return, replacement, or refund.
2. Products That Cannot Be Returned
For safety, quality assurance, and business reasons, we cannot accept returns for:
Products that have been used after delivery.
Products damaged due to misuse, improper installation, liquid damage, electrical surges, or accidental damage.
Products returned without original packaging or accessories.
Gift cards and promotional vouchers.
Downloadable software or digital products.
Clearance or promotional items marked as non-returnable.
Products specifically identified as non-returnable on the product page.
3. Change of Mind
We do not accept returns, exchanges, or refunds for change-of-mind purchases.
Before placing an order, we encourage customers to carefully review product specifications, compatibility, dimensions, and descriptions. If you require assistance before purchasing, our customer support team is happy to help.
4. Damaged, Defective, or Incorrect Products
If your order arrives:
Damaged during delivery,
Defective upon arrival, or
Different from what you ordered,
please contact us within 48 hours of delivery.
When contacting us, please provide:
Your order number.
Clear photographs or videos showing the issue.
A brief explanation of the problem.
After reviewing the information, we will determine whether the product qualifies for a replacement, repair, or refund.
5. Product Inspection Upon Delivery
We strongly recommend inspecting your package at the time of delivery.
If there is any visible damage to the package or product, please notify the delivery personnel where possible and contact Zeno Store immediately.
Reporting issues promptly helps us resolve claims with our delivery partners and suppliers more efficiently.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method wherever possible.
Refund methods include:
Bank Transfer: Refunds will be transferred to your nominated bank account.
Visa / Mastercard: Refunds will be issued back to the original payment card, subject to your bank’s processing times.
MintPay: Refunds will be processed according to MintPay’s refund policies and timelines.
Cash on Delivery: Refunds will be issued via bank transfer after the returned product has been approved.
Please note that shipping charges are non-refundable unless the return is due to an error by Zeno Store (such as receiving the wrong product or a confirmed defective item).
7. Exchanges
We only offer exchanges when:
The product is defective.
The wrong product was delivered.
The product was damaged during shipping.
All exchanges are subject to stock availability.
8. Return Shipping
Zeno Store currently charges a flat shipping fee of LKR 500 for standard deliveries.
If the return is due to an error by Zeno Store, including:
Wrong product supplied,
Verified manufacturing defect,
Product damaged before delivery,
we will arrange or reimburse the return shipping costs.
If the return is not due to our error, any shipping costs associated with returning the item are the customer’s responsibility.
The original LKR 500 shipping charge is non-refundable, except where the return is caused by an error on our part.
9. Warranty Information
Warranty coverage varies depending on the manufacturer and product.
UGREEN
UGREEN products are covered by the international manufacturer’s warranty. Warranty periods are specified on the relevant product page.
Baseus
Baseus products are covered by the international manufacturer’s warranty. Warranty periods vary by product and are stated on the product page.
Anker
Selected Anker products are covered by a 6-month local distributor warranty, unless otherwise stated on the product page.
Warranty claims cover manufacturing defects only.
Warranty does not cover:
Physical damage
Liquid damage
Electrical damage
Normal wear and tear
Unauthorized repairs or modifications
Damage caused by improper use or installation
Warranty service may involve inspection, repair, replacement, or other remedies in accordance with the manufacturer’s or distributor’s warranty terms.
10. Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy.
11. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us.
