Welcome to Zeno Store (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of https://zenostore.lk, including all purchases made through our website.
By accessing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions.
1. About Zeno Store
Zeno Store is an online retailer specializing in genuine electronic accessories and technology products, including but not limited to charging accessories, cables, adapters, hubs, audio devices, storage accessories, networking products, mobile accessories, and related technology products.
2. Eligibility
To place an order through our website, you must:
Be at least 18 years of age or have permission from a parent or legal guardian.
Provide accurate and complete information during checkout.
Use the website only for lawful purposes.
3. Customer Account
If you create an account with Zeno Store:
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities that occur under your account.
You agree to notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.
4. Product Information
We make every effort to ensure that:
Product descriptions are accurate.
Product images represent the actual products as closely as possible.
Specifications are regularly updated.
However:
Product colours may vary depending on your display.
Manufacturers may update product packaging or specifications without prior notice.
Minor differences that do not affect product functionality shall not be considered defects.
5. Pricing
We strive to keep all pricing accurate.
However:
Prices may change without prior notice.
Promotional prices are available for limited periods.
Pricing errors may occasionally occur due to technical issues or human error.
If an incorrect price is displayed, we reserve the right to cancel the order and issue a full refund before dispatch.
6. Payment Methods
We currently accept:
Bank Transfer
Cash on Delivery (COD)
Visa
Mastercard
MintPay
Additional payment methods, including KOKO, may be introduced in the future.
Some payment methods may offer promotional pricing or installment options.
Payment processing is securely handled by trusted third-party payment providers. Zeno Store does not store your complete card information.
7. Promotional Pricing
Some products may display different prices depending on the selected payment method.
Examples include:
Bank Transfer Discount
Cash Payment Discount
Card Promotions
MintPay Installment Pricing
Future KOKO Promotions
Customers are responsible for selecting their preferred payment method during checkout.
Discounts cannot be combined unless specifically stated.
8. Orders
After placing an order, you will receive an order confirmation email.
Receiving an order confirmation does not guarantee acceptance of your order.
We reserve the right to cancel or refuse any order due to:
Product unavailability
Pricing errors
Payment issues
Suspected fraud
Incorrect customer information
Violation of these Terms & Conditions
If payment has already been made, an appropriate refund will be processed.
9. Shipping & Delivery
We currently offer delivery throughout Sri Lanka.
Delivery times provided are estimates and may vary depending on:
Delivery location
Courier operations
Weather conditions
Public holidays
Circumstances beyond our control
A standard delivery fee may apply and will be displayed during checkout.
Customers should inspect packages upon delivery and report any visible damage as soon as possible.
10. Returns & Refunds
Returns, exchanges, and refunds are governed by our Refund & Returns Policy.
By placing an order, you acknowledge that you have read and understood that policy.
11. Warranty
Warranty coverage varies depending on the product and manufacturer.
For example:
UGREEN products are covered by the applicable international manufacturer’s warranty.
Baseus products are covered by the applicable international manufacturer’s warranty.
Selected Anker products include a 6-month local distributor warranty, unless otherwise specified.
Warranty coverage applies only to manufacturing defects and does not cover accidental damage, misuse, unauthorized repairs, liquid damage, or normal wear and tear.
Please refer to the product page for warranty information applicable to each product.
12. Intellectual Property
All content on this website, including but not limited to:
Logos
Product images (where owned or licensed)
Website design
Graphics
Icons
Text
Source code
Branding
is the property of Zeno Store or its respective licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. Limitation of Liability
To the maximum extent permitted by law, Zeno Store shall not be liable for:
Indirect or consequential damages.
Loss of profits.
Business interruption.
Data loss.
Delays caused by third-party delivery providers.
Delays caused by payment providers.
Events beyond our reasonable control.
Our total liability shall not exceed the amount paid for the affected product.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and processing of personal information as described in that policy.
15. Prohibited Activities
You agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Interfere with website functionality.
Upload malicious software or code.
Engage in fraudulent transactions.
Misrepresent your identity or payment information.
We reserve the right to block or terminate access where misuse is detected.
16. Changes to These Terms
We may revise these Terms & Conditions at any time to reflect changes in our business, website functionality, products, legal requirements, or services.
The updated version will be published on this page with a revised Last Updated date.
Continued use of our website constitutes acceptance of any updated Terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Sri Lanka.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
